Job Purpose
The application support officer will work under the supervision of the ICT director in designated institutions and play the role of a first-level support officer. In this role, the personnel is expected to attend to basic non-technical support and log all technical issues, escalate to the second-level support team, follow up with effective communication between relevant stakeholders, report resolution status, and ensure that customers are well served and happy.
Responsibilities:
- Review and analyze system specifications
- Develop effective strategies and test plans
- Execute test cases (manual or automated) and analyse results
- Evaluate product code according to specifications
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle
- Develop and implement an automated testing framework using Appium, Cypress, and Selenium, resulting in a significant reduction in manual testing effort and increased test coverage.
Requirements:
- Proven experience as a Quality Assurance Tester or similar role
- Experience in project management and QA methodology
- Familiarity with Agile frameworks and regression testing is a plus
- Ability to document and troubleshoot errors
- Excellent communication skills
- Attention to detail
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- BSc/BA in Computer Science, Engineering or a related field
- Technical Skills: Proficiency in Microsoft Office (Word, Excel, and PowerPoint); proficiency in the use of project management tools (Monday, Ms. Project), proficiency in automation tools like (SELENIUM, POSTMAN, JIRA, JMeter, SQL, Java, Cypress, and AXURE).
- Testing Methodologies: V-Model, Agile, Scrum, and Waterfall Model